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Cut Fiber Cable Caused Seven-Hour Verizon Outage

Jake Anderson - Mar 5, 2019 4:45:00 PM

Verizon customers in certain areas of Michigan went a long day without service last week.

The cause?

Broken Cable

Service vendor, US Signal, accidentally cut a fiber optic cable during a building renovation. The mistake disrupted major fiber paths for customers across the state.

Engineers discovered the problem and were able to restore service before 6 pm.

In total, Verizon customers were off the grid for seven hours. In the current day and age, that’s a long time.

Fortunately, local police didn’t experience any major disruptions as a result of the downed network. Although this specific fiber outage was relatively harmless, network managers need to be able to get services back online more quickly.

With OSPInsight’s fiber network management tools, you can limit downtime to less than an hour when something goes wrong.

In other words, you won’t make news headlines. That’s a good thing.

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